FAQ

[vc_row][vc_column][vc_column_text]FREQUENTLY ASKED QUESTIONS

  1. How does the callme2work.com platform work?

Callme2Work.com is an on-demand labor that makes it possible for people to simply tap their smartphone and have a service Professional arriving at their location in the minimum possible time. The request could be for a plumber to come and fix your leaking tap, an electrician to come and replace the ceiling lights or even a house help to come and clean your house and do laundry. The plan is to have as many professionals as you can imagine of.

  1. How trustworthy are the professionals that come?

All callme2work.com professionals go through a thorough background checking including confirmation of Full identification details, confirmation of residential Address and police clearance. Further, callme2work.com relies on a referral system that ensures that all participants in the platform are known by multiple sources for accountability.

  1. How do I know that the Professional you send is competent to do the job?
  • This is always the worry of most people when faced with a problem that needs fixing. How can I get a good and qualified professional to get the job done once and correctly? Callme2work.com certifies every professional before on-boarding them into the platform. This includes not just looking at their certificates, but inspecting previous jobs and reviewing customer testimonials. You can rest assured that every single callem2work.com professional that will arrive at your home is qualified to do the job. Further, in the event of a complication, the Professional has access to other callme2work.com professionals that can be called in to support and fix the problem. There are some skills that require regulatory license to practice i.e. Electrical Installations. The platform will make sure every Professional listed has all the necessary documentation required to do a job.

 

  1. How do I know how much it will cost for a service?

We understand that every service is different and it’s difficult sometimes to quote for the provision of a service without doing a proper job analysis. With this in mind, we have built a process that flows as follows:

  • Request for a service and issuance of a job reference number
  • Linking of the job request to the nearest and available ready to work Professional
  • Professional travels to the site and does analysis of estimated time to complete the task once all materials are in place
  • Professional provides a quotation for labor and updates the job in the platform
  • Professional proceeds to do the work and once complete to the satisfaction of employer marks the job as complete
  • Once this done, payment is made via debit to employer card or via mobile
  1. What if the professional does not do a good job?

We take great pride in the quality and integrity of the professionals we on-board into the callme2work.com platform. Every professional looks forward to a good rating from the employers for every task undertaken, however we do understand that there may be times when a job is not done properly. We undertake to send the professional back to fix any issues related to their work at no extra cost to you.

  1. Can I request for a specific technician that I used another time?

All our professionals are competent for the tasks they are on-boarded for and one of the advantages of the platform is the provision of diversity of competent professionals so that you are not reliant on any one individual. We also very committed to ensuring quick response and resolution time. In order to meet these targets, we have designed the callme2work.com platform to look for the nearest and available technician and connecting them to the employer within the shortest time possible.

  1. Do the callme2work.com professionals expect a tip after the work is done?

The callme2work.com platform aspires to provide quality service at an affordable rate for all clients. We however recognize that some technicians will go the extra mile to serve our clients. There is no expectation and the best way to thank the Professional is to give him a good rating, even pay him more or give him a tip.

  1. How safe are my credit card or banking details when provided to callme2work.com?

Callme2work.com is certified as compliant to Payment Card Industry – Data Security Standards (PCI-DSS) and we take all the necessary steps to ensure the data of our customer is protected.Callme2work.com uses Braintree (a subsidiary of Paypal) to process all payments and they have an end-to-end encryption service to ensure that the person entering the card details is the last person who see it also.

  1. How do I pay for a job via Mobile Wallet?

Callem2work.com has a paybill number which is provided to you soon after the job is completed with the necessary steps to follow to effect payment.

  1. How do I know which services have professionals available?

Once you download the application, you will find a menu of available services soon after logging in. We are committed to adding as many services as required by our clients and there is a feature available through which you can recommend other services that you may require in future.[/vc_column_text][/vc_column][/vc_row]

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